Responsible Gaming
at fh99 — Your Safety First
fh99 is committed to providing a safe, fair, and enjoyable experience for every player in Bangladesh. Our responsible gaming tools help you stay in control — from deposit limits and time-out features to full self-exclusion. Play for fun, not for pressure.
We Take Responsible Gaming Seriously
Online gambling is meant to be a form of entertainment. At fh99, we believe every player deserves the tools and information they need to keep it that way. Our platform is designed with safeguards at every level — from sign-up verification to ongoing account monitoring — to ensure that gambling remains enjoyable and never becomes harmful.
We follow industry best practices and actively promote responsible gambling across our entire platform, from cricket betting and live casino to slots. Every fh99 player in Dhaka, Chittagong, Sylhet, and across Bangladesh has access to the same comprehensive set of safety tools, entirely free of charge.
Mandatory Age Verification
All fh99 accounts require verified proof that the user is 21 years of age or older. We use a multi-step KYC (Know Your Customer) process at registration and reserve the right to request additional identity documents at any time. Any account found to belong to a minor is closed immediately.
Player-Controlled Spending Limits
fh99 allows you to set daily, weekly, or monthly deposit limits in Bangladeshi Taka (৳) directly from your account settings. Once a limit is set, it takes effect immediately and can only be reduced with immediate effect or increased after a mandatory 72-hour cooling-off period.
Session Time Reminders
Long gaming sessions can be easy to lose track of. fh99 lets you configure session time reminders that will notify you at set intervals — for example, every 30, 60, or 90 minutes — so you can make a conscious decision about whether to continue or take a break.
Proactive Account Monitoring
Our internal responsible gaming team monitors account behaviour for patterns that may indicate problem gambling — such as rapid large deposits, frequent reversal of withdrawal requests, or extended unbroken play sessions. Flagged accounts receive a personal outreach from our support team.
Tools Designed to Keep You in Control
Every responsible gaming feature on fh99 is available to all registered players at no cost. Access them anytime from your account settings or by contacting our 24/7 support team.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit cap in ৳ to keep your spending within a budget you are comfortable with. Limits apply instantly and cannot be raised without a mandatory waiting period, giving you real protection against impulse decisions.
Time-Out Feature
Need a short break? The fh99 time-out tool lets you pause your account for a set period — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. The pause is instant and cannot be cancelled early.
Self-Exclusion
If you feel that gambling is no longer under your control, fh99 offers a self-exclusion option that closes your account for a minimum of six months or permanently. Self-exclusion is processed within 24 hours and cannot be reversed during the exclusion period.
Session Reminders
Configure automatic reminders that alert you after a set amount of time has passed during your gaming session. Available at intervals of 30, 60, 90, and 120 minutes, these notifications encourage you to pause and assess your play before continuing.
Activity History
Your full transaction and betting history is available in your fh99 account dashboard at any time. Reviewing your actual spending and time played can be a powerful first step in recognising whether gambling is taking up more than you intend.
24/7 Support Access
Our dedicated support team is available around the clock via live chat and email. If you have concerns about your gambling habits — or those of someone you know — our team is trained to listen, assist, and direct you to professional resources with complete discretion.
Activating Your Safety Tools
Enabling responsible gaming features on fh99 takes only a few minutes. Here is a step-by-step guide to the three most important tools available to you.
Set a Deposit Limit
Control how much you fund your fh99 account within any given time frame.
- Log in to your fh99 account
- Go to Account Settings > Responsible Gaming
- Select Daily, Weekly, or Monthly limit
- Enter your preferred maximum in ৳
- Confirm — the limit applies immediately
- To reduce the limit: instant effect; to increase: 72-hour cooling period applies
Take a Time-Out
Step away from the platform for a defined period without permanently closing your account.
- Log in to your fh99 account
- Go to Account Settings > Responsible Gaming
- Select Time-Out and choose a duration (24 hrs to 6 weeks)
- Confirm your choice — your account is paused instantly
- You will receive a confirmation email
- The time-out cannot be cancelled or shortened once active
Request Self-Exclusion
Close your fh99 account for an extended period or permanently if gambling is causing harm.
- Contact fh99 support via live chat or email
- Request a self-exclusion and specify the duration (minimum 6 months or permanent)
- Our team will verify your identity and process the request within 24 hours
- Your account is closed and marketing communications are stopped
- Reinstatement after a fixed-term exclusion requires a formal review by our team
Recognising Problem Gambling
Problem gambling can develop gradually, and it is not always easy to recognise in yourself. Being aware of the warning signs is the first and most important step toward getting help. If any of the following apply to you — or to someone you care about — we encourage you to reach out to fh99 support or a professional counselling service immediately.
Important: Gambling should never be used as a way to cope with stress, anxiety, financial pressure, or emotional difficulties. If you notice that gambling has moved from entertainment to a coping mechanism, please seek help without delay.
Common Warning Signs
If you regularly experience any of the following, it may be time to use our responsible gaming tools or seek external support.
- Spending more money on gambling than you originally planned
- Chasing losses by placing larger or more frequent bets
- Gambling with money set aside for essential needs like rent or food
- Feeling restless, irritable, or anxious when not gambling
- Hiding or lying about your gambling habits to friends or family
- Borrowing money specifically to fund gambling activity
- Neglecting work, studies, or personal responsibilities because of gambling
- Repeatedly failing to stick to spending limits you set for yourself
- Feeling a compulsive need to gamble even when you want to stop
- Experiencing mood swings directly tied to wins and losses
- Using gambling to escape personal problems or negative emotions
- Thinking about gambling constantly throughout the day
Ask Yourself These Questions
Honest reflection is one of the most effective early interventions for problem gambling. Read each question carefully and consider how it applies to your recent gambling behaviour.
If you answer yes to three or more of the following questions, we strongly recommend activating fh99's self-exclusion tool and speaking with a trained support professional. All enquiries to fh99 support are handled with complete confidentiality.
Have you ever gambled with money that was intended for essential expenses such as rent, food, bills, or school fees?
Have you found yourself spending significantly more time or money gambling than you originally intended on multiple occasions?
Have you tried to cut back or stop gambling, but found it difficult or impossible to follow through on that intention?
Have you ever borrowed money, sold possessions, or taken out a loan specifically to fund gambling or to cover gambling-related losses?
Have you hidden your gambling activity — including the amount of time or money spent — from family members, a partner, or close friends?
Has gambling ever negatively affected your work performance, your studies, your relationships, or your mental and physical health?
Do you often gamble in an attempt to win back money that you have already lost, sometimes referred to as "chasing losses"?
Do you feel a strong urge to gamble when you are feeling stressed, anxious, bored, lonely, or unhappy — using it as a way to escape those feelings?
Support Resources for Bangladeshi Players
You do not have to face problem gambling alone. fh99 encourages players to seek help from qualified professionals wherever needed. Below are the ways we and external bodies can support you.
fh99 Support Team
Our trained support agents are available 24 hours a day, 7 days a week. If you are concerned about your gambling, or about someone else's, contact us directly through the fh99 live chat on the platform or by email. All conversations are treated with strict confidentiality.
- Live Chat: Available directly on the fh99 platform — response under 5 minutes
- Email: [email protected] — response within 2 hours
- Language: All responsible gaming enquiries should be submitted in English for the fastest response
- Self-exclusion requests are processed within 24 hours of a verified request
All responsible gaming conversations are handled separately from standard account queries and are never shared with other departments or third parties without your explicit consent.
External Support Organisations
fh99 encourages players who need professional guidance to reach out to qualified addiction counselling services. While we are unable to provide specific clinical referrals, the following general resources are widely recognised in the international responsible gambling community:
- Gamblers Anonymous: A peer-support fellowship for individuals with a gambling problem, with online meetings available internationally
- GamCare: An internationally recognised gambling support organisation offering free helplines, online chat, and counselling services
- BeGambleAware: Provides free information, advice, and treatment services for individuals and families affected by gambling harm
- Local mental health clinics: Players in Dhaka, Chittagong, Sylhet, and other cities across Bangladesh can access mental health and addiction counselling through registered healthcare providers
fh99 does not endorse any specific external provider but strongly encourages all players who feel gambling is causing harm to seek qualified help promptly.
Protection of Minors — 21+ Policy
fh99 maintains a strict minimum age requirement of 21 years for all registered players. This exceeds the standard 18+ threshold used in many markets and reflects our commitment to the safety and wellbeing of young people in Bangladesh.
During the registration process, every applicant is required to provide valid government-issued identification confirming their date of birth. Our KYC system cross-references this information against the details entered at sign-up. Any account where the registered user is found to be under 21 is immediately suspended and permanently closed, with all associated funds handled in accordance with our Terms & Conditions.
We ask parents and guardians to be aware that fh99 is an adult gambling platform and to take appropriate precautions to prevent access by minors on shared devices. Practical steps include:
- Using device-level parental control software to restrict access to gambling sites
- Never sharing fh99 account credentials with younger family members
- Logging out of your fh99 account fully after each session on shared devices
- Contacting fh99 support immediately if you suspect a minor has accessed or registered on the platform
If you discover that a minor has created an account or placed bets on fh99, please contact our support team at [email protected] immediately. We treat all such reports with the highest priority and will act without delay. fh99 cooperates fully with parents, guardians, and authorities on all matters related to underage access.
Remember: fh99 is strictly a 21+ platform. Any attempt to register using falsified age information is a serious breach of our Terms & Conditions and may be subject to further action.
Your Wellbeing Is Our Priority
If you have questions about your account, want to activate a safety tool, or simply want to explore what fh99 has to offer within your own limits, our team is here to help around the clock.