fh99 Frequently
Asked Questions

To deposit via bKash on fh99, log in to your account, go to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit — the minimum is ৳200 — and follow the on-screen instructions to complete the payment through bKash. Deposits are credited to your fh99 account almost instantly, typically within one to three minutes. No additional fee is charged by fh99 for bKash deposits.

Nagad deposits on fh99 are processed in real time and usually appear in your account balance within one to five minutes of a successful transaction. If your Nagad deposit has not appeared after ten minutes, first check that the transaction was confirmed in your Nagad app, then contact fh99 support with the transaction reference number. Support is available 24/7 and will resolve confirmed payment delays within the hour.

The minimum withdrawal amount on fh99 is ৳500. Withdrawals can be made to bKash, Nagad, Rocket, Upay, or supported bank accounts including Dutch-Bangla Bank, BRAC Bank, and City Bank. You must have completed identity verification before your first withdrawal is processed. Once approved, withdrawals to mobile wallets like bKash and Nagad are typically completed within 15 to 30 minutes; bank transfers may take one to two business days.

fh99 does not charge a platform fee on standard withdrawals. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own transaction charges as per their standard fee schedule. fh99 recommends checking your mobile wallet's current fee structure before initiating a withdrawal. For large withdrawals above ৳50,000, processing may take slightly longer due to additional security checks.

fh99 requires that withdrawals be made to a payment method registered in your own name, but it does not have to be the same method you used to deposit. For example, you can deposit via bKash and withdraw to Nagad, provided both accounts are verified in your name. This policy exists to prevent fraud and money laundering. If you need to add a new withdrawal method, update your account details and allow up to 24 hours for verification.

To bet on a BPL match on fh99, navigate to the Cricket section from the main menu, then select the Bangladesh Premier League from the list of active competitions. Choose the match you want to bet on, review the available markets — such as match winner, top batsman, total runs, or over/under — and click on the odds for your selection. Enter your stake amount in ৳ and confirm the bet. Your potential payout is displayed before you confirm.

fh99 offers a wide range of cricket betting markets covering BPL, IPL, T20 World Cup, and international matches featuring the Bangladesh Tigers. Available markets include match winner, toss winner, top batsman, top bowler, total runs in an over, method of dismissal, innings runs, and live in-play betting during active matches. Market availability varies by competition and match importance. Check the Cricket section on fh99 for the full list of currently active markets.

Yes — fh99 is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app; simply open fh99.io in your mobile browser and the site adapts automatically to your screen size. All casino games including live dealer tables, slots, and cricket betting are available on mobile. For the best experience, fh99 recommends using an updated version of Chrome or Safari with a stable internet connection.

The RTP (Return to Player) on fh99 slot games varies by title and provider, but most slots from providers such as Pragmatic Play, NetEnt, and Microgaming carry RTPs between 95% and 97%. The RTP for each individual game is listed in the game's information panel, which you can access by clicking the 'i' or 'Info' icon before starting a session. fh99 only partners with certified providers whose games are independently audited for fairness.

All games on fh99 are supplied by internationally recognised game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers use certified Random Number Generators (RNGs) that are independently tested and audited by third-party testing laboratories. fh99 does not modify game outcomes and does not operate its own proprietary RNG. Players can verify individual game certifications through the respective provider's official documentation.

fh99 offers a welcome bonus for new players on their first qualifying deposit. The bonus amount and percentage match are subject to the current promotion terms displayed on the fh99 promotions page at the time of your registration. To claim the welcome bonus, make your first deposit after completing account verification, and the bonus will be credited automatically if your deposit meets the minimum qualifying amount. Always read the full bonus terms before depositing.

Wagering requirements on fh99 bonuses specify how many times the bonus amount must be bet before any winnings derived from it can be withdrawn. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place a total of ৳20,000 in bets before withdrawing bonus-derived winnings. Different game types may contribute different percentages toward wagering — slots typically count 100% while live casino games may count less. Full details are available in the bonus terms on the fh99 platform.

Yes — fh99 bonuses carry an expiry date, which is stated in the individual bonus terms at the time the bonus is credited. Typically, welcome bonuses and free spin offers must be used within 7 to 30 days of being credited. If a bonus expires before wagering requirements are met, the bonus amount and any associated winnings are forfeited. fh99 recommends reading the expiry terms carefully before accepting any promotional offer.

fh99 rewards its most active players through a loyalty programme that offers escalating benefits based on your betting activity. As you move up the loyalty tiers, you gain access to higher withdrawal limits, personalised bonuses, priority customer support, and dedicated account management. VIP players in Bangladesh can also receive special promotions tied to major cricket events such as BPL and IPL seasons. Contact fh99 support to enquire about your current loyalty tier eligibility.

Whether a bonus can be used on cricket betting, slots, or live casino games depends on the specific terms of each promotion. Some fh99 bonuses are product-specific — for example, a cricket welcome offer may only be valid on sportsbook markets, while a casino bonus applies only to slots or live tables. The eligible game categories and their wagering contribution percentages are always stated in the bonus terms. Review these carefully before activating any offer to make sure it fits how you plan to play.

fh99 is a secure platform that uses SSL encryption to protect all data transmitted between your device and our servers. Player funds are held in segregated accounts, and all transactions are processed through verified payment partners including bKash, Nagad, and established Bangladeshi banks. fh99 undergoes regular security audits and employs two-factor authentication to prevent unauthorised account access. The platform is designed with the safety and privacy of Bangladeshi players as a primary concern.

fh99 protects your personal and financial data using 256-bit SSL encryption on all pages of the platform. Your payment details are never stored directly on fh99 servers — transactions are handled through PCI-compliant payment processors. fh99 does not sell, rent, or share your personal data with third parties for marketing purposes. You can review the full details of how your data is collected, stored, and used in the fh99 Privacy Policy page.

The minimum age to register and play on fh99 is 21 years. This applies to all players regardless of their location within Bangladesh. fh99 enforces this through mandatory age verification during the KYC process, requiring a valid government-issued ID confirming the player's date of birth. Any account found to belong to a person under 21 is immediately closed and any deposits are returned. fh99 takes underage gambling prevention seriously and encourages parents to use parental control software on shared devices.

To self-exclude from fh99, contact our support team via live chat or email at [email protected] and request a self-exclusion. You can choose a fixed-term exclusion of six months, one year, or two years, or request a permanent exclusion. Once processed — within 24 hours of a verified request — your account is closed and you will no longer receive marketing communications. Self-exclusion cannot be reversed during the chosen exclusion period, and fh99 encourages excluded players to seek professional support.

Yes — fh99 allows all players to set daily, weekly, or monthly deposit limits in ৳ directly from the Responsible Gaming section in Account Settings. Deposit limits take effect immediately once confirmed. If you want to lower your existing limit, the reduction is applied at once. If you want to raise a limit, a mandatory 72-hour cooling-off period applies before the increase comes into force. This delay is intentional — it gives you time to reconsider decisions made under pressure.